CSG Workshops and Business Meeting Agenda

Florida State University
25-27 January, 2023

Wednesday:  CSG Short Workshops
Room 103, Florida State Conference Center

Shuttle bus service from the Residence Inn to the Conference Center
Service from 7:00 - 9:00 AM

7:30 - 9:00	Breakfast Room 108
9:00	Welcome & Conference Introduction Room 103
9:05	CSG Short Workshop:  Customer Experience: making the journey with IT a positive one Coordinators:  Dawn Zimmer (VT), Jim Phelps (UWash). Tom Lewis (UWash), Kemal Badur (Chicago), Bethany Gordy (UW Madison), Jenn Stringer (or someone from UCB), Becky Joffrey (Cornell), Chris Lucas (Penn State) Please see Addendum A for the detailed agenda.
10:45	Break
12:30	Adjourn
12:30 - 1:30	Lunch Room 108
1:30	CSG Short Workshop: The next classroom evolution Coordinators: David Baisley (CMU), Todd Shechter (or someone from Madison), Sarah Christen (or someone from Cornell), Heath Tuttle (or someone from UNL), Ben Maddox (NYU), Cathy Curley (or someone from University of Michigan), Evan Levine (Duke), William Deigaard (or someone from TAMU), Orrie Gartner (or someone from CU-Boulder, likely Julian Kinsman) Please see Addendum B for the detailed agenda. Room 103
3:15	Break
5:00	Adjourn

Shuttle bus service from the Conference Center to the Residence Inn
Service from 4:30 - 5:30 PM

Wednesday: CSG Group Dinner
The Edison, 470 Suwannee St

5:30 5:30 7:00 8:30

Bus leaves hotel for dinner venue Cocktails Dinner Bus leaves dinner venue for hotel

Thursday:  CSG Short Workshop
Room 103, Florida State Conference Center

7:30 - 9:00	Breakfast Room 108
8:00 - 9:00	Steering Committee Breakfast Room 101
9:00	CSG Short Workshop:  Research Support: applications, costs, storage and security Coordinators: Mark McCahill (Duke), Bob Settlage (VT), Jenn Stringer (or someone from UCB), Todd Shechter (or someone from Madison), William Deigaard (TAMU), Jim Taylor (PSU), Stratos Efstathiadis (NYU), John Huffman (UDel), Erik Hofer (or someone UWash), Dana Brunson (Internet2) Please see Addendum C for the detailed agenda. Room 103
10:45	Break
12:30	Adjourn
12:30 - 1:45	Lunch Room 108
12:45 - 1:30	National Maglab Tour Tour departs from and returns to the Florida State Conference Center

Thursday:  CSG Business Meeting
Room 103, Florida State Conference Center

1:45	I. Introductory Remarks and Roll Call (CSG Coordinator)
1:50	II. Short Slots and Breaking News (CSG Coordinator) Workshop Summaries (:05) Consortial Updates (:20)
2:15	III. Short Discussion 1: Application Lifecycle Management: defining a program to tackle technical debt Coordinators: Brandon Rich (ND), Debbie Fulton (VT), Scott Kirner (ND), Dave Gindhart (PSU)
3:15	Break
3:45	IV. Timely Topics and Gossip (Christen) Topics TBA
4:45	V. Topic Selection for Next Meeting (Jelinkova)
5:00	Adjourn

Thursday: CSG Group Dinner
Heritage Museum, Dodd Hall
No dinner venue bus service

5:30 7:00

Cocktails Dinner

Friday: CSG Business Meeting
Room 103, Florida State Conference Center

7:30 - 9:00	Breakfast Room 108
9:00	VI. Organizational Issues (CSG Coordinator) Steering/Membership Committee Issues (Christen) Treasurer's Report (Fleagle) Logistics for Next Meeting (Antonelli) Venues and Dates for Future CSG Meetings (Antonelli) Please see http://www.stonesoup.org/future.html for the current list.
9:15	VII. Short Discussion 2:  Enterprise and Third Party Risk Management on a Distributed IT on Campus Coordinators:  Bill Hunkapiller (FSU), Kevin Morooney (Internet2), Paul Drake (ND), someone from Northwestern
10:15	Break
10:45	VIII. Short Discussion 3:   Care and feeding of Chief Privacy Officers Coordinators:  Tracy Futhey (Duke), Jenn Stringer (UCB), Dave Vernon (Cornell), Tom Lewis (UWash), Michael Tran Duff (Harvard), Kemal Badur (or someone from Chicago), Tanisha Raiford (NYU's new chief privacy officer)
11:45	Adjourn
11:45	Lunch (box lunches available at 10:30) Outside Room 103

Addendum A: Short Workshop:  Customer Experience: making the journey with IT a positive one
Detailed Agenda

Objective: Understand the importance of CX and how it impacts the services you deliver

9:05 - 9:30	When the Customer Experience Fails    Univ of Washington
9:30 - 9:45	Purpose of CX and Why Leaders Need to Engage    Dawn/Rebecca
9:45 - 10:00	Survey Says!    Zeynep
10:00 - 10:25	Roundtable Discussion on Barriers to CX    Zeynep (facilitate)
10:25 - 10:45	Penn State Case Study    Chris Lucas
10:45 - 11:00	Break
11:00 - 11:30	UC Case Study - Utilizing a Student-Centered Design Approach    Orrie/Rochelle
11:30 - 12:30	Break-out Groups Exercise    Zeynep (facilitate)

Addendum B: Short Workshop:  The next classroom evolution
Detailed Agenda

Presentations [1 hr 15 min]
Kick-off (David Baisley)
CMU (Dan Noullet)
Michigan (Moni Dressler)
Wisconsin (Jason Erdmann) *remote
NYU (Ben Maddox)

Showcase [20 Min]
Texas A&M (Ty Navarrete & Regina Greenwood)

Break

Panel with Q&A and Discussion [1 hr 30 min]
Participants:
Daniel Noullet (CMU)
Moni Dressler (Michigan)
Evan Levine (Duke University)
Amanda Sarratore (Notre Dame)
Regina Greenwood (TAMU)
Andrew Page (Cornell University)

Addendum C: Short Workshop:  Research Support: applications, costs, storage and security

 9:00 -  9:05 - Introduction / overview
 9:05 -  9:30 - Research support needs articulated by faculty: John Board
 9:30 -  9:55 - Organizational support structures: Jim Taylor/Stratos Efstathiadis
 9:55 - 10:20 - Preconfigured/certified standard secure environments: Jim Taylor
10:20 - 10:35 - Discussion

10:35 - 11:00 - Break

11:00 - 11:25 - Cost recovery for research computing: Bob Setllage
11:25 - 11:50 - Optimizing storage for researchers: Charley Kneifel
11:50 - 12:00 - Cloud storage arbitrage and migration - Mark McCahill
12:00 - 12:25 - Discussion: Where and how do we improve research support?

12:25 - 12:30 - Closing remarks