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CSG Workshops and Business Meeting Agenda

Harvard University
28-30 September, 2015


Monday:  CSG Short Workshops
George Washington Ballroom, Sheraton Commander Hotel

7:30 - 9:00 Breakfast
Mount Vernon Room, Sheraton Commander Hotel 
9:00Welcome & Conference Introduction (Anne Margulies)
George Washington Ballroom, Sheraton Commander Hotel
9:05 CSG Short Workshop:  Inter-institutional sharing
Coordinators:  Dave Gift, John Board, and Larry Conrad
Please see Addendum A for the detailed agenda.
10:45 Break
12:30Adjourn

 
12:30 - 1:30 Lunch
Mount Vernon Room, Sheraton Commander Hotel

 
1:30 CSG Short Workshop: Cost efficiencies and revenue opportunities for IT in shrinking budgets
Coordinators: Kelly Doney, Tim Evans, Steve Huth, Beth Ann Bergsmark, and someone from Princeton
Please see Addendum B for the detailed agenda.
George Washington Ballroom, Sheraton Commander Hotel
3:15
Break
5:00 Adjourn

Monday: CSG Group Dinner
John Harvard's Brewery & Ale House, 33 Dunster St

5:30
6:00
7:00
8:30
Shuttle bus cycles between Sheraton hotel and John Harvard's (two cycles only)
Cocktails
Dinner
Shuttle bus cycles between John Harvard's and Sheraton hotel (two cycles only)

Tuesday:  CSG Short Workshop
George Washington Ballroom, Sheraton Commander Hotel

7:30 - 9:00 Breakfast
Mount Vernon Room, Sheraton Commander Hotel
9:00 CSG Short Workshop:  Mobile strategies, app development and innovation
Coordinators: Tom Lewis, Brett Pollak, Oren Sreebny, Scotty Logan, Jim Choate, and Steve Zoppi
Please see Addendum C for the detailed agenda.
George Washington Ballroom, Sheraton Commander Hotel
10:45 Break
12:30 Adjourn

 
12:30 - 1:45 Lunch
Mount Vernon Room, Sheraton Commander Hotel

 
12:30 - 1:30 Steering Committee Lunch
Terrace Room, Sheraton Commander Hotel


12:45 - 1:30
Campus Walking Tour I
Learn the history of this venerable institution, as well as the academic history of America, through an eclectic mix of structures and objects in Harvard Yard. Tour departs from and returns to the Sheraton Commander Hotel.

Tuesday:  CSG Business Meeting
George Washington Ballroom, Sheraton Commander Hotel

1:45
I. Introductory Remarks (CSG Coordinator)
1:50
II. Short Slots and Breaking News (CSG Coordinator)
Workshop Summaries (:05)
Consortial Updates (:20)
2:15III. Short Discussion 1: Cloud Service Risk Assessment and TOS Eval
Coordinators: Marc Scarborough, Barry Ribbeck, Tom Lewis, John Denune, someone from Harvard, Alan Crosswell, Bob Carozzoni, Jerry Grochow, and Andrew Keating
3:15
Break
3:45
IV. Timely Topics and Gossip (Bridges)
Topics TBA
4:45 V. Topic Selection for Next Meeting (Jelinkova)
5:00 Adjourn


5:30 - 6:30
Campus Walking Tour II
Learn the history of this venerable institution, as well as the academic history of America, through an eclectic mix of structures and objects in Harvard Yard. Tour departs from the Sheraton Commander Hotel and ends at the Faculty Club.

Tuesday: CSG Group Dinner
Theatre Room, Harvard Faculty Club, 20 Quincy St

5:30
6:00
7:00
8:30
Shuttle bus cycles between Sheraton hotel and Faculty Club (two cycles only)
Cocktails
Dinner
Shuttle bus cycles between Faculty Club and Sheraton hotel (two cycles only)

Wednesday: CSG Business Meeting
George Washington Ballroom, Sheraton Commander Hotel

7:30 - 9:00   Breakfast
Mount Vernon Room, Sheraton Commander Hotel
9:00 VI. Organizational Issues (CSG Coordinator)
  1. Steering/Membership Committee Issues (Bridges)
  2. Treasurer's Report (Fleagle)
  3. Logistics for Next Meeting (Antonelli)
  4. Venues and Dates for Future CSG Meetings (Antonelli)
    Please see /future.html
    for the current list.
9:15 VII. Short Discussion 2:  Re-Inventing IT as a Service
Coordinators:  Bob Carozzoni, Brian DeMeulle, Chris Riedel, Sarah Christen, Scot Ransbottom, and Erik Lundberg
10:15Break
10:45 VIII. Short Discussion 3:   ITSM - From Theory to Implementation
Coordinators:  Jane Hill, Lyle Nevels, Kitty Bridges, Erik Lundberg, Aaron Bucher, and Rob Vietzke
11:45 Adjourn

 
11:45 Lunch (box lunches available at 10:30)
Outside George Washington Ballroom, Sheraton Commander Hotel


Addendum A:
Short Workshop:  Inter-institutional sharing
Detailed Agenda

9:05-9:15 Introduction and overview of agenda for the workshop; high level taxonomy of potential interinstitutional sharing opportunities

9:15-9:30 A framework for sharing
Vertical axis:  Formality of approach (Low to High);
        • (high) Create or use existing legal organization to contain the work
        • Create or use “lightweight” collaboration approach -- MoUs between collaborators; one collaborator serves as fiscal agent; etc.
        • (low) Just get it done informally; implied or explicit understandings between collaborators, but no institutional-level commitments, no contracts/MoU, no exchange of funds
Horizontal axis discussions:
        • Broadness of collaboration (few vs. many)
        • Magnitude (scale/scope) of the work (small vs. large)
        • Broadness of adoption (narrow vs. broad)
        • Innovativeness/variety vs. standardized
        • Transience vs. durability of outcome
        • Other dimensions?
Best/effective practices in collaboration (when to be more or less organized about the work; expectations among and commitments between the collaborators)

9:30-10:10 Information Sharing Approaches - Lightning Reports (7 min each)
        CIC - Example of Bi-lateral, willing partners (small group collaboration)
        UC System “study” - Example of multi-part, semi-willing partners
        REN-ISAC - Example of many parties, semi-formal “rules”
        Imposed review/info “sharing” from outside (Bain, etc)

10:10-10:30 Purchasing ++ (and Purchasing -) arrangements - Lightning Reports (7 min each)
        CSG “Issuing Group” Google/MSFT negotiations
        Net+ Services approach and experience
        CIC OmniPoP (Steve F, Dave G)

10:30-10:45 - revisit graph + discussion--- what do these experiences tell us to improve on our understanding?

10:45-11:15 break

11:15-11:45 - Joint Development - Lightning Reports (7 min each)
        (unsuccessful) Collaborative HR/Financials Deployment
        Pacific Research Platform
        TIER Model and Structure (contrasting w/ prior Middleware efforts)
        Sakai, Kuali, etc (the good, the bad, lessons learned for future)

11:45-Noon - Secondary discussions about general aspects of collaboration:
Moving from “project” to “service”; planning for sustainability; life-cycle of collaborative things
[environmental] Trends -- as service delivery increasingly moves to the cloud/off-prem, how does this change the nature of collaboration?

Noon-12:20 - group discussion - How much does institutional exceptionalism really justify not working together?  “Nearly all our needs are the same, why isn’t there more commonality and cooperation vs We are all special snowflakes, it is inconceivable that we could do things the same way that you do.”

12:20-12:30 - Closing discussion - Lessons and opportunities moving forward - pitfalls to avoid; are there opportunities for CSG to “sponsor” or spawn another set of collaborations?

Addendum B: Short Workshop:  Cost efficiencies and revenue opportunities for IT in shrinking budgets
Detailed Agenda

Participants:
Kelly Doney, Georgetown University
Judd Nicholson, Georgetown University
Steven Sather, Princeton University
Tim Evans, University of Iowa
Steve Huth, Carnegie Mellon University
Ken Hallinen, Carnegie Mellon University
Amanda Petersen, University of Maryland
Eric Denna, University of Maryland
Patton Fast, University of Minnesota

Time Who Topic
1:30-1:45 Doney Kickoff and survey summary
1:45-2:15 Panel: Nicholson, Stern, Huth/Hallinen, Evans, Fast, more? IT cost modeling: How much do IT services cost?
Before we can talk about where to reduce costs, we need to understand how much our services actually cost. Panelists will provide a summary (no more than 5 minutes each) of what their institutions have done to understand the cost of services. Audience participation encouraged.
2:15-2:45 Huth Looking for Cost Efficiencies at CMU: An Interim Report
2:45-3:15 Evans University of Iowa Cost Reductions Study and Implementation: The ideas actually work
3:15-3:45 BREAK
3:45-4:15 Nicholson Outsourcing the Network and Telecom: Georgetown's Pursuit of Strategic Partnerships
4:15-4:45 Sather Being the Bad Cop: How a Vendor and Contract Management Group Can Help Save Costs
4:45-5:00
Wrap Up and Overflow


Addendum C: Short Workshop:  Mobile strategies, app development and innovation

Mobile Strategies, App Development and Innovation Workshop

The presentations and discussions in this workshop will address these themes:
How is everyone achieving a mobile first strategy?
What are the next trends (location, context aware, ambient data, privacy)?
Native apps vs HTML5/responsive. Which app platforms?
How are we leveraging student innovation?
Is mobile a driver to streamline business processes?
How do we help campus build mobile to standards (templates and frameworks)?
How do we make mobile apps and resources clear and findable?
What is the governance surrounding mobile apps and resources?

9:00 - 9:50
Survey Results & Discussion
Tom & Chris

9:50 - 10
Mobile: It’s Complicated
Alan Crosswell, Columbia University

10 - 10:20 
Penn Mobile — Developed by students, for students
Jim Choate, University of Pennsylvania   

10:20 - 10:40
Killing Mobile Apps with the Mobile Web: Of Portals, and *Scouts, and User Research
Tom Lewis, University of Washington

10:40 - 11:10
Break

11:10 - 11:30
Something Wonderful about Mobile TBD
Scotty Logan, Stanford University

11:30 - 11:50
Everyone can build an App. How the heck do you govern that?
Brett Pollak, University of California San Diego

11:50 - 12:10
The Mobile App Challenge: Gamifying Innovation
Chris Riedel, University of Chicago

12:10 - 12:30
Panel Discussion on Next Trends